Shipping Policy & Guidelines


WE SHIP WORLDWIDE

ORDER PROCESSING TIME

It will take 2-7 business days to process your order, regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders the same day. Please allow up to 5 business days on average for orders to process (if you order on Monday, your order should in most cases ship out on Friday). 

If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.

ESTIMATED SHIPPING TIME

Here is an estimate of the shipping times.  Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times. 

 Location

Estimated Shipping Time

United States

10-25 working days (usually takes only 12-14 working days)

Canada, Europe

15-40 working days

Australia, New Zealand

15-45 working days

Mexico, Central America, South America

20-60 working days 

Middle East (UAE, Saudi Arabia)

20-40 wokring days

 

***At the moment, all Awesales' products are typically shipped from one of our overseas facilities, so please allow up to 3-4 weeks to receive your purchase(s), though we've been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country.

For items that ship from our warehouses, there's typically a delay in tracking information being updated from the time the package enters our logistic facilities to the time it's processed to USPS facilities in the US. This usually takes between 2-7 days on average, although it can take as long as 8-12 days. ***

Sometimes shipping times vary due to circumstances outside of our control, such as:

  • IR Disputes/Strikes
  • Weather
  • Time of Year (e.g. Holiday Season)
  • Large or Bulky Items
  • Shipping Provider Error

If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.

SHIPPING GUARANTEE:

To back up our commitment and promise to you we will refund the cost of shipping (or give a partial refund if shipping was free) on any item that takes longer than the following time frames to arrive at your destination.

USA (Mainland): 40 days

USA (Other): 45 days

Canada: 40 days

Australia: 40 days

New Zealand: 40 days

UK: 45 days

Rest of World: 60 days

RISK-FREE SHOPPING:

If for whatever reason your goods don't arrive within 60 days, you will be refunded in FULL for that item. This is our promise to you! 

INTERNATIONAL DELIVERY:

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country.

NOTE: On very rare occasions international shipping to some countries can take 4-6 weeks, or possibly longer for the slow-to-ship countries listed below. We are not responsible for any delays caused by destination country's customs clearance processes. Shipping to certain countries may require additional shipping fees due to the geographical location.

WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.

SHIPPING POLICY:

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at shop@awesales.com within 6 hours. However, there is a 72 hour wait list for email, therefore, if your order has left our warehouse, it is out of our control.

 

Awesales is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

Awesales will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives at your country and...

  • The customer refuses to accept the package
  • Number of attempts is made in the country of destination to deliver the package. 

    Awesales reserves the right to abandon the package(s) and will not be responsible for any refund.

    FAQ

    How much does it cost?

    We offer minimum shipping rates basing on specific orders, as well as free shipping on orders past a certain amount.

    For giveaway items, the customer will be charged insured shipping & handling which varies depending on location. 

    Do we ship products internationally?

    Yes, Awesales serves as a global provider catering to customers across the world. 

    If I order multiple products, can they be shipped in the same package?

    To reduce shipping delay for our valued customers, all products are shipped individually as soon as they are processed for shipping in our warehouse.

    I’ve put down the wrong shipping info/size order/variant order! What do I do? 

    Prevention is this best protocol for this scenario. Please triple check that all information submitted is correct when following the purchasing process. If you do happen to make any error, please contact shop@awesales.com as soon as possible and we will try and correct the error. As our products are processed the day of the purchase submission, we cannot guarantee your purchase info will be corrected. All customers will be subject to re-purchasing the desired items if an error occurs. 

     

    Cancellations

    Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and you will be refunded in full.